Refund policy

# Refund and Returns Policy

_Last updated 17 August 2026_

This policy covers returns and refunds for orders placed with Vibrelli Outdoors.
It sits alongside our [Warranty](/pages/warranty-details), which separately
covers defects in workmanship and materials.

## 30-day returns

You may return most items within **30 days of delivery** for a refund. To be
eligible, the item must be complete with all accessories and packaging, and in
resaleable condition.

## Airmaster: 1-year money-back guarantee

The Airmaster tire inflator carries an extended **1-year money-back guarantee**.
If it is not right for you, contact us within **12 months of delivery** and we
will arrange a refund or exchange. This guarantee applies even if the unit has
been used, provided it is returned complete with its accessories.

## How to start a return

Contact us through our [contact page](/pages/contact-us) with your order number
and the reason for the return. We will confirm your return and provide the
return address. Please do not send items back before contacting us, as returns
received without prior confirmation cannot always be matched to an order.

## Refunds

Once your return arrives and has been inspected, we will email you to confirm.
Approved refunds are issued to your original payment method within **10 business
days**. Depending on your bank or card issuer, it can take a further few days
for the funds to appear on your statement.

## Shipping costs

- **Change-of-mind returns:** you are responsible for return postage. Any
  shipping charge paid on the original order is not refunded.
- **Faulty, damaged or incorrect items:** we cover return postage and refund the
  original shipping charge in full.

We recommend a tracked service for returns. Until a returned item reaches us, it
remains your responsibility.

## Faulty or damaged items

Inspect your order on arrival. If anything is faulty, damaged in transit or not
what you ordered, contact us straight away and we will put it right at no cost
to you. This does not affect your statutory rights.

## Items we cannot accept

- Items returned without prior confirmation from our team
- Items missing accessories, or damaged through accident, misuse or modification
- Gift cards

## Exchanges

The fastest way to exchange an item is to return the original for a refund and
place a new order. If you would prefer a direct exchange, contact us and we will
arrange it.

## Your statutory rights

This policy is offered in addition to your rights under applicable consumer law.
Those rights vary by state and are not limited by anything in this policy.

## Contact

Questions about a return: [get in touch](/pages/contact-us).

Vibrelli Outdoors